The eCiggy, at your service.

Do you need assistance?

The eCiggy customer service team is here to help! Our friendly and knowledgeable representatives are available via phone, email or chat. We are here to help you any way we can. The best way to communicate with us is via email.

Customer Service Hours:

Monday - Friday: 10:00AM - 5:00PM PST

Mailing Address:

The eCiggy
5740 Corsa Ave,
Suite 102,
Westlake Village, CA 91362

The eCiggy Customer Service

Support available in English


For customers in North America, South America, Eastern Asia & Australia.


Live Chat

Chat directly with a The eCiggy Customer Service representative.

Click here to start a chat with us.


Contact us by email anytime!

Send us an email

Affiliate Inquiries

For Affiliate Inquiries, please visit:

Wholesale/B2B Sales

For wholesale inquiries, please visit:

Press & News Inquiries

For press inquiries, please email:

The eCiggy Customer Service

For customers in Europe, Russia, Africa, Middle East & India


Support available in German, French & English

The eCiggy Customer Service

For customers in Czech Republic & Slovakia


Support available in Czech & English

Contact the customer service team at The eCiggy for help deciding which e cigarette or vaporizer to buy. The eCiggy service representatives are available to answer your questions and provide assistance Monday through Saturday.