How do I return an item?

Return Policy

We are committed to service excellence in everything that we do. As your satisfaction is extremely important to us, we will do everything in our power to promptly address your needs. Please review the information below and contact customer support if you have any questions or concerns.

V2 Starter Kits - 30 day money back guarantee:

This warranty applies only to retail orders placed on this website (if you purchased your kit elsewhere, please see your retailer for guarantee claims). We are so confident that you will be satisfied with your V2 product, that we offer a 100% money back guarantee on all of our V2 Electronic Cigarette Starter Kits. If you are unsatisfied with your V2 starter kit for any reason, we will refund your original purchase price in full—no questions asked! This offer excludes shipping costs paid at the time you placed your order.

We offer a guarantee to the original purchaser that our items will be free of defects in material or workmanship for full 30 days from the date of delivery. This warranty only applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your product simply complete the Return Merchandise Authorization (RMA), place the RMA form and the item(s) to be exchanged in a padded envelope, and mail it to us at the address indicated on the RMA form. RMA forms can be obtained by contacting customer service. Processing typicaly takes a few days but can take up to 2 weeks.

PLEASE NOTE: Our 100% 30-Day Money Back Guarantee applies only to V2 Starter Kits in their original packaging; we do not offer refunds on E-Liquids, Flavor Cartridges, Disposables or Holiday Bundles. Misused, damaged, or broken starter kits will not be refunded. All returned merchandise must be received in our Warehouse within 30-days of the original purchase date. The eCiggy does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to us. Please contact customer service if you have any further questions.

V2 Batteries and Accessories, excluding E-Liquids, Flavor Cartridges and Disposables, can be returned within 30 days of purchase subject to a 15% restocking fee. Misused, damaged or broken products will not be refunded.

Wholesale orders must be returned within 30 days of purchase and may be subject to a 20% restocking fee. Please contact your sales representative for details. Misused, damaged or broken products will not be refunded. All exchange requests MUST be accompanied by an RMA form, be received within 30 days from the original delivery date, and include all items to be exchanged. We reserve the right to refuse any exchange requests that do not meet these. Please email us at info@theeciggy.com or call 1-818-639-2449 to receive your RMA form